Telco Inaction Leads to Rising Consumer Complaints
According to new data from the Telecommunications Industry Ombud (TIO), complaints about telco services have increased by 1.6% in the 2024-25 financial year, totaling 57,592 complaints.
The complaints, which were mostly from residential consumers (89%) and small businesses (11%), were related to unreliable mobile services and financial stress caused by rising telco bills.
“We’re seeing more people struggle with mobile services. People are telling us they can’t use their mobile services, and they’re also telling us they’re struggling to pay to keep them connected,”
said Ombud Cynthia Gebert. Despite the steady complaint levels, Gebert acknowledged that more needs to be done to prevent the same issues from recurring year after year.
The TIO's annual report highlights the persistent problems faced by consumers, and the need for telcos to take action to address these issues.
Author's summary: Telco complaints rise due to unreliable services and bills.
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