Beating the Odds on AI Pilots in Government Agencies
Government agencies are increasingly turning to Artificial Intelligence (AI) to improve various aspects of their operations, from procurement and finance to citizen services.
A recent development in the government AI landscape is the General Services Administration's announcement that federal agencies can access AI chatbots for just $1, significantly lowering the barrier for agencies to test and deploy AI.
The votes are in for the 2025 FedScoop.
However, despite the increased accessibility of AI, a recent MIT study found that 95% of AI pilots fail to deliver expected returns. This is particularly concerning for governments facing tight budgets, workforce shortages, and growing public expectations.
- Tight budgets
- Workforce shortages
- Growing public expectations
The issue does not lie with the technology itself, but rather with the implementation and deployment of AI solutions.
Process intelligence can play a crucial role in ensuring that agency deployments of AI are successful, helping to mitigate the risk of failed investments.
In conclusion, AI is too important to get wrong, and government agencies must take a thoughtful and informed approach to its deployment.
Author's summary: Agencies can ensure AI success with process intelligence.
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